Overview/Key Facts

Loyalty/VIP Program

LuckyBoom Rewards is an automatic five-tier program. Players earn Stardust through deposits (5%) and wagering (1%), redeemable in the shop for bonuses, free spins and cashback.

Tiers: Nova (level 1, automatic upon registration, 5% daily cashback, standard withdrawal limit, live chat support); Comet (level 2, 7% daily cashback, increased withdrawal limit, personalised offers); Meteor (level 3, 10% daily cashback, increased withdrawal limit, personal account manager); Supernova (level 4, 12% daily cashback, high withdrawal limit, exclusive promotions and faster payouts); Galaxy (level 5, invitation only, 15% daily cashback, unlimited withdrawal limit, VIP manager, exclusive events and highest limits).

Bonuses & Promotions

The welcome package follows the standard market approach for this segment. A LuckyBoom Rewards program with five tiers is also planned.

Security & License

All data transfer is secured with SSL encryption. Games use certified random number generators from the game providers. Password protection and KYC verification protect the player account. Personal data is processed in accordance with applicable privacy law. The brand has not yet launched — no public licence information is available yet. Players are advised to verify licensing themselves before creating an account.

Payment Methods

KYC/Verification Steps

1. Proof of identity (Passport, ID card or Driving licence) required for identity verification
2. Proof of address (Bank statement or Utility bill no older than 3 months)
3. Proof of payment (Photo of payment card or E-wallet screenshot) to verify the payment method used
4. Submit via email to support@luckyboom.com or via the account section upon withdrawal requests
5. Processing times are not yet known before launch

Login/Account Access

Login uses email and password. Forgot password is available by clicking "Forgot password?" on the login page and entering your email address to receive a reset link. Two-factor authentication is not yet available at launch. Automatic logout after inactivity. Account dashboard provides overview of cashier, active bonuses and play history. Cashier manages deposits and withdrawals. Bonus section allows viewing and activating active bonus offers. 24/7 support for login issues via live chat and email.

Customer Support Channels

Live chat: Dutch and more languages, 24/7, fastest way to get general questions answered, usually instant response. Email: support@luckyboom.com, Dutch and more languages, 24/7, suited for detailed questions. Help centre / FAQ: Dutch, always available, covers bonuses, payments, technical issues, account & verification. Languages supported: Dutch, English, German, French, Spanish, Finnish, Norwegian, Polish, Greek.

Mobile Experience

No separate LuckyBoom app for Android or iOS yet. Instant play via mobile browser which is fully optimised for smartphones and tablets. Desktop browser offers full website with all features, games and account management. The mobile website is responsive and optimised for all common devices with full functionality.

Ongoing Promotions

Dive into the endless gaming universe. LuckyBoom is launching soon with a generous welcome package, daily cashback, and a star-themed rewards program where players collect Stardust and redeem it for bonuses and free spins. Offers include Welcome Package (up to 200% across 3 deposits + 200 free spins, min. €20 per deposit, 35x/40x wagering requirement), Weekend Reload (50% up to €200 every weekend, 30x wagering requirement), Daily Cashback (up to 10% cashback, max. €200, from VIP tier Comet).

Registration Steps

1. Bonus selection: Choose a welcome bonus or continue without one (promo code optional)
2. Location & currency: Select country and preferred currency
3. Account details: Enter email address and secure password
4. Confirmation: Accept terms and confirm age (18+)

Responsible Gambling

Tools include self-exclusion via email to support@luckyboom.com, deposit limits and links to support organisations. Helpline: Loket Kansspel 0900 - 20 23 202. Additional resources: Loket Kansspel (https://www.loketkansspel.nl), Kansspelautoriteit (KSA) (https://www.kansspelautoriteit.nl), Jellinek Preventie (https://www.jellinek.nl), GamCare (https://www.gamcare.org.uk), Gambling Therapy (https://www.gamblingtherapy.org).